Can you believe this?! I just had some pro-active cable service! A guy from Time Warner Cable just called and said, "Sir, we have noticed in our logs that your cable internet service has been lagging and dropping a little bit. I am on my over to check that out for you." Can you believe it?! No Way! I was flabbergasted on the phone.
BUT, here was the problem, Amy is watching a couple kids at home and they were both sleeping in the room that the cable modem was in. So, I had to ask him to come back later. And he agreed! He said he would go to another place first and then come to our house.
He came later and we found out that the problem was because I moved my cable modem from one room to another. Who knew that was a problem? Not me.
Anyhow, while they were here, they not only fixed the problem and gave me super fast internet back, but they also re-wired all of the connections on the ends of my cables outside and gave me new splitters in the box. And NO COST to me!
Go Time Warner! I've never had service like that with any other service- cable or otherwise.
How cool would it be if every service we had did that? Like if you got a phone call that said, "I'm sorry to bother you sir, but it seems like your car is starting to drive rough. Could we please come out and look at that for FREE?!"